Tell us early, get more back: how much we refund and what happens with a booking for tomorrow
Book for tomorrow: Express US$32 · Classic US$30 · is there space? · how to book
Refund table
| How much notice you give | Refund | Example on the Express (US$32) |
|---|---|---|
| 30 days or more | 70 % | You get US$22.40 back |
| Under 72 hours | 50 % | You get US$16 back |
| Under 48 hours | 30 % | You get US$9.60 back |
| Under 24 hours or no-show | No refund | US$0; you can move the date if there is space |
Refunds go through WeTravel to the same payment method, in dollars. The percentages apply to the total paid, lunch included. Between 72 hours and 30 days the refund is the one for the band immediately below (50%).
Bookings for tomorrow
Booking the night before puts you straight into the under-24-hours band. That is why next to every payment button we repeat the same line:
Bookings for tomorrow: non-refundable; you can move the date if there is space, and we reschedule or refund if we cancel because of the weather.
What you do have: a date change to any departure with space, free of charge, by telling us on WhatsApp before the pickup time. And if the cancellation is ours, for heavy rain, a road blockade or any other force majeure, you choose between rescheduling or a full refund.
How to cancel or move the date
On WhatsApp (+51 994 822 637) or to the confirmation email, with the booking name and the date. What counts is the time of your message, not of our reply.
A refund according to the table, or a date change if there is space on the departure you want. The change is free.
We reply with the amount and the timing. WeTravel sends the refund to the original method; how long it takes to appear depends on your bank.
Specific cases
| It rains on the day of the tour | We run anyway: in the valley the rain usually passes and the sites are open. Only if an authority closes a site or a road does force majeure apply, and then we offer a new date or a refund. |
| You fall ill the night before | It is still under 24 hours: no refund, but move the date on WhatsApp before the pickup time and you keep what you paid. |
| Your flight to Cusco is delayed | Same as above. Tell us as soon as you know and we move the booking to the first day with space. |
| You want to change route or lunch | That is not a cancellation: it is adjusted until the night before, subject to space; you pay or receive the difference. |
| You do not show up and do not tell us | The full amount is lost, including on bookings made well in advance. |
| Groups of 4 or more and private tours | Agreed case by case when booking, because they hold seats or a whole vehicle. |
Why we do not say “free cancellation”
Because for someone booking the night before it would not be true, and that is exactly who this website is for. We prefer a clear table and a sentence you understand before paying to a promise with an asterisk. The traveler who plans weeks ahead gets most of it back; the one booking for tomorrow knows from the start that the option is moving the date, not asking for the money.